(4.0 / 5)1595+ Ratings

US-Mattress Reviews

Are you looking for ways to save money when shopping at US-Mattress. Our US-Mattress coupon codes can help you do just that! Over 1595 customers have already used our coupons to save an average of $61 with US-Mattress discount codes. There are currently 92 coupons available, so now is the perfect time to join in on the savings.
Get Coupons

Overall Rating

4.0
10 Reviews
  • 561%
  • 439%
  • 30%
  • 20%
  • 10%

About US-Mattress

Us-mattress.com is a platform that specializes in offering a wide range of mattresses and related products. They boast a selection of over 2,500 mattress sets, making them one of the largest providers of mattress sets in the United States. Their product range includes various types of mattresses such as Serta Perfect Sleeper Hotel Presidential Suite Plush Double Sided 14.25" Mattress, Beautyrest Silver Kenosha Place 4 Extra Firm 11.75" Mattress, Stearns and Foster Lux Hybrid Medium 14" Mattress, and Ashley Peak by Ashley Memory Foam 10" Mattress.

In addition to mattresses, they also offer bedding, pillows, protectors, adjustable beds, box springs, and bed frames. They provide a comfort scale to help customers understand the comfort level of different mattresses. They also offer financing options for customers who prefer to pay later.

They pride themselves on their expert customer service and have a team of sleep specialists available to assist customers with their purchases. They also offer a price match guarantee, ensuring that customers always get the lowest prices. They aim to make it easy for customers to find the mattress of their dreams and start sleeping better.

US-Mattress Pros & Cons

Pros:

  • Expert Customer Service: Some customers have reported positive experiences with customer service representatives, such as Brad, Donna, and Patrick, who were understanding and helpful in the process of choosing and exchanging mattresses.
  • Lowest Prices: US-Mattress is known for offering discounted prices and free shipping, which attracts many customers looking for affordable options.
  • Great Selection: The company offers a wide range of mattresses from various brands, including deluxe and basic options, making it easier for customers to find the right mattress.
  • Flexible Return Policy: Although there are mixed reviews, some customers have appreciated the 100-day trial period and the ability to exchange mattresses for a different firmness level.

Cons:

  • Poor Delivery Service: Many customers have reported issues with delivery, including long wait times, missed deliveries, and unprofessional handling of orders.
  • Mixed Quality of Products: Some customers have experienced issues with the quality of the mattresses, such as firmness problems or dimensions not matching expectations.
  • Customer Service Issues: Several reviews indicate that customer service can be inconsistent, with some customers experiencing long hold times and unhelpful representatives.
  • False Advertising: There have been complaints about false advertising regarding the money-back guarantee, with some customers being told they only qualify for exchanges with additional fees.

Overall, while US-Mattress offers competitive pricing and a wide selection, its delivery service and customer service have been major points of contention for many customers.

US-Mattress Coupon & Discount Codes

40% Off Simmons Beautyrest Silver Kenosha mattress

Verified 3 days ago1000 Uses
40% OFF

15% off Dreamtex products

Verified 8 days ago500 Uses
15% OFF

Extra 5% Off All Spring Air Mattresses

Verified 5 days ago760 Uses
5% OFF

US-Mattress Customer Reviews (10)

Sort by: Most recent
  • Most recent
  • Oldest
Rating: All
  • All
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 star
Torsten Decker
Torsten Decker
verifyVerified Buyer

Feb 13, 2023
Patricia Word
Patricia Word
verifyVerified Buyer

Feb 12, 2023
Kenyetta Hernandez
Kenyetta Hernandez
verifyVerified Buyer

Feb 11, 2023
Laura Sanders
Laura Sanders
verifyVerified Buyer

Feb 11, 2023
Alex Goncalves
Alex Goncalves
verifyVerified Buyer

Feb 11, 2023
Annette Hardy
Annette Hardy
verifyVerified Buyer

Feb 10, 2023
Marsilius Mothé
Marsilius Mothé
verifyVerified Buyer

Feb 9, 2023
Colleen Mazzone
Colleen Mazzone
verifyVerified Buyer

Feb 9, 2023
Brosca Szép
Brosca Szép
verifyVerified Buyer

Feb 8, 2023
James Townsend
James Townsend
verifyVerified Buyer

Feb 7, 2023

US-Mattress Customer’s Q&A

user-name
no-comment
No question yet

US-Mattress Features and Benefits

Here are some key features and benefits of us-mattress.com:

  • Wide selection: The site offers a wide range of mattresses to suit different budgets and preferences.
  • Expert staff: The knowledgeable staff can help you find the perfect mattress for your needs.
  • Low prices: The company promises low and affordable prices.
  • Free shipping: They offer free shipping nationwide.
  • Frequent sales: There are frequent sales that provide even more savings.
  • 120-night satisfaction trial: Many mattresses come with a sleep trial period, allowing you to test the mattress at home before making a final decision.
  • Reward points program: They offer a reward points program for added savings.
  • Financing available: Financing through Affirm is available for those who qualify.
  • Great customer service: The company is known for its excellent customer service.
  • Online and in-store locations: They have both online and in-store locations all over the US for easy access.

US-Mattress Pricing

US Mattress offers lowest prices and a price match guarantee. They have a comfort scale to help customers understand the comfort level of their mattresses, and they provide a great selection with thousands of mattresses available. Additionally, they offer 120-day returns for all mattresses.

About Us-mattress.com Payment Method?

US-Mattress offers several payment options to cater to the needs of its customers. They provide financing and leasing options to help customers purchase the mattress of their dreams without having to clear out their savings. One of the financing options is through Synchrony HOME credit card. This option offers No Interest if Paid in Full within 6, 12, or 18 Months on qualifying purchases. However, interest will be charged to the account from the purchase date if the promotional balance is not paid in full within the specified period. Minimum monthly payments are required. The minimum purchase amounts for the promotional periods are as follows: $1,000 for 6 Months, $1,500 for 12 Months, and $1,999 for 18 Months.

Another payment option is through Snap, a lease-to-own financing provider that empowers credit-challenged shoppers with the buying power to get what they need now. Snap offers a 100-Day Option, which offers a considerable reduction in the overall cost of the lease.

Lastly, Affirm is another payment option provided by US-Mattress. The eligibility for this option is subject to a check and is provided by lending partners.

Please note that all these payment options are subject to credit approval. For more detailed information, it is recommended to visit the US-Mattress website or contact their customer service.

US-Mattress FAQs

FAQ

US-Mattress Alternatives

Here are some alternatives to us-mattress.com:

  1. Hammocks: These are great for relieving lower back pain and are perfect for small rooms or for accommodating many guests.
  2. Memory Foam Toppers: These offer customizable comfort and support but can retain heat and need a bed frame.
  3. Standard Futons: These are space-saving, versatile, and affordable, but may not be as comfortable in the long term.
  4. Murphy Beds: These save space when folded but are pricier and need installation.
  5. Camping Mats: These are inexpensive, portable, and compact, but offer thin padding and are more temporary.
  6. Folding Couches: These fold compactly and are affordable, but may offer less comfort long term.
  7. Air Mattresses: These are portable with adjustable firmness, but won't last long term.
  8. Pillow Beds: These are customizable and decorative, but offer no structure or support.
  9. Sleeping Bags: These are lightweight and weather-resistant, but go on the ground and can be cold.
  10. Japanese Futons: These are thin, affordable, and easily stored, but are very flat and firm.

Each of these alternatives has its own unique features and benefits, so consider your specific needs and preferences when choosing.

FAQ

What is US-Mattress's 120 night in-home trial?

US-Mattress offers a 120-night in-home trial that allows customers to exchange their mattresses for a different level of comfort up to 120 days after delivery.
FAQ

What are the delivery options offered by US-Mattress?

US-Mattress offers free curbside delivery to most locations in the United States. For an additional fee, customers can also opt for white glove delivery, which includes set-up and removal of old bedding.
FAQ

Can customers track their order?

Yes, customers can track their order online using the order number provided in the confirmation email.
FAQ

How can customers contact US-Mattress customer service?

Customers can contact US-Mattress customer service by phone, email, or live chat. The contact information is available on the company's website.
FAQ

What is the US-Mattress financing program?

US-Mattress offers financing options through Affirm, a third-party financing company. Customers can apply for financing at checkout and choose different payment plans with interest rates ranging from 0% to 30% APR.
FAQ

Us-mattress.com Return Policy?

The Return Policy of US-Mattress includes a 120-Night Sleep Trial. Customers are allowed a one-time comfort exchange on any nationwide delivery for mattresses within 120 days after delivery. A minimum of a 30-day sleep trial must be completed before an exchange can be made. To qualify for a comfort exchange, a mattress protector must be purchased from US-Mattress on the same order. Any comfort exchange will be subject to a 20% restocking fee + a redelivery fee of $199. Reselected mattress must be of equal or greater value. The reselected mattress will not be eligible for a comfort exchange. Returns are not accepted. Products must be in "like new" condition, free of any damage or stains, and must include the original law tag. There are no comfort guarantees or size exchanges on adjustable beds and bed frames. All sales are final. Any accessory including, but not limited to, sheets, pillows, mattress and pillow protectors, futon covers and futon pillows are nonreturnable and nonrefundable. All special orders require a full payment before ordering. There are no cancellations or comfort guarantees on special orders. All deposits placed on special order items are nontransferable and nonrefundable. There are no comfort guarantees or size exchanges on any closeout and clearance items. All sales are final. Any staining or soiling of a mattress will void any warranty or comfort guarantee. The purchase and use of a mattress protector is highly recommended.

As for the Shipping Policy, US-Mattress offers free shipping and has gained nationwide popularity for its knowledgeable staff and frequent sales. It has online and in-store locations all over the US for easy access. The delivery is scheduled and the order can be tracked. There is also a Mattress Recycling Fee. However, inspection fees and/or delivery fees are additional for warranty claims.

FAQ

About Us-mattress.com Popular Products and Services?

Us-mattress.com is a popular online store that offers a wide selection of mattresses, foundations, and bedding products. The store carries products from various brands including American Mattress, Ashley, Beautyrest, Bedgear, GhostBed, Gold Bond, Harvest, Nature's Sleep, Nectar, Purple, Restonic, Rize, Scott Living, Sealy, Serta, SFERRA, Sherwood, Slumbershield, Stearns and Foster, Tempur-Pedic, and US Mattress.

The products are categorized into mattresses, bedding, pillows, protectors, adjustable beds, box springs, and bed frames. The mattresses are further classified based on comfort scale, mattress type, height, brand, price, sleep position, and sub-brand. The highest price for a mattress is $12,990.00.

The store also offers a 120-night satisfaction trial and free delivery for its products. It has gained nationwide popularity for its free shipping, knowledgeable staff, and frequent sales. It also has online and in-store locations all over the US for easy access. The company was launched in 2001 by its current owner and founder Joe Nashif, and has a headquarters located in Michigan. The company has maintained its goal of matching customers with the perfect mattress since its beginnings, and kept its promise of low and affordable prices.

In addition to mattresses, the store also offers a wide selection of furniture and other sleep system accessories. The store's website allows customers to shop by category, find each essential part of their sleep system from a supportive foundation to the finishing touch accessories. The store's goal is to provide customers with a catalog of options that customers are raving about, to help them decide if their units are right for them.

The store stands out from their competitors with their great customer service and wide selection. It also offers a reward points program and has a great clearance sale section. Financing through Affirm is also available. The store has over 10k likes on Facebook and their A+ offerings have secured some quality attention from places like Good Housekeeping, Globe NewsWire, and Vox.

FAQ

How can I contact US-Mattress?

To get in touch with US-Mattress, one can use the following methods:

  • Phone: The contact number is 1-800-455-1052.
  • Email and Chat: Visit the official US-Mattress website for email and chat options.

The store and sales hours (EST) are as follows:

  • Monday: 10 am - 7:30 pm
  • Tuesday: 10 am - 7:30 pm
  • Wednesday: 11 am - 6 pm
  • Thursday: 10 am - 7:30 pm
  • Friday: 10 am - 7:30 pm
  • Saturday: 10 am - 7 pm
  • Sunday: 11 am - 6 pm

Please note that these hours and contact methods may vary, so it's always a good idea to check the official website for the most current information.

Explore Similar Stores

See All Stores
store-name

Slate And Salt

(4.5 / 5)Add rating
Pillows
store-name

Ettitude

(4.5 / 5)Add rating
Beds
store-name

One Bed

(4 / 5)Add rating
Pillows
store-name

No Bad Days

(4.2 / 5)Add rating
Pillows
store-name

LoveSac

(4 / 5)Add rating
Pillows